Shipping Policy: 5 Critical and Guaranteed Shipping Commitments

Shipping Policy

Refund Policy

1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

2. Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3. Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. P.O. Box Shipping

Sanatan Accreditation Board will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

6. Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

7. Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

8. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

1. Introduction

Welcome to the official Shipping Policy of Sanatan Dharma Accreditation Boards (SDAB). This policy outlines the terms and conditions governing the shipment and delivery of products, certificates, documents, accreditation materials, training kits, and other physical resources issued or distributed by SDAB.

Sanatan Dharma Accreditation Boards (SDAB) is an international accreditation and certification organization committed to excellence, transparency, and structured governance in inspection, certification, laboratory accreditation, and training services. Our shipping process is designed to ensure secure, timely, and traceable delivery of all physical materials associated with our accreditation and certification services.

This Shipping Policy applies to:

Accredited Certification Bodies
Inspection Bodies
Laboratories
Training Organizations
Individual professionals
Corporate members
Institutional partners
Domestic and international clients

By placing an order or applying for accreditation services that include physical document dispatch, the client agrees to the terms stated in this Shipping Policy.

2. Scope of Shipping Services

SDAB provides shipping for the following physical materials:

2.1 Accreditation Certificates

Official hard-copy accreditation certificates issued under SDAB schemes such as:

ISO 17021 Accreditation
ISO 17024 Personnel Certification Accreditation
ISO 17065 Product Certification Accreditation
Laboratory Accreditation Certificates
Inspection Body Accreditation Certificates
GHG Validation & Verification Accreditation Certificates

2.2 Membership Kits

Shipping of membership documents and kits for:

Free Membership Organization
Premium Membership Organization
Sector Professionals Register
Assessor Scheme Membership

2.3 Training & Assessment Materials

Printed training manuals
Assessor handbooks
Examination papers (sealed dispatch)
Identity cards and authorization letters
Recognition plaques

2.4 Promotional & Recognition Materials

Accreditation seals and plaques
Official stamps
Recognition badges
Event certificates

3. Shipping Coverage

SDAB provides shipping services across:

3.1 Domestic Shipping (Within India)

Shipping across all states and union territories of India through reliable courier and logistics partners.

3.2 International Shipping

We ship internationally to:

Asia
Europe
North America
South America
Africa
Middle East
Australia & Oceania

International shipments comply with customs regulations and documentation requirements applicable in the destination country.

4. Processing Time

4.1 Order Processing Timeline

Standard Processing: 3–7 business days
Express Processing (if requested): 1–3 business days
Bulk Dispatch: 7–14 business days

Processing time begins after:

Completion of accreditation approval
Receipt of full payment
Confirmation of shipping details

Processing time does not include transit time.

5. Delivery Time Estimates

Delivery timelines at Sanatan Dharma Accreditation Boards (SDAB) are structured to ensure efficiency, reliability, and transparency. While we strive to dispatch and deliver all accreditation certificates, membership kits, training materials, and official documents as quickly as possible, actual delivery time depends on the destination region, shipping method selected, customs procedures, and local logistics infrastructure.

Below is a detailed explanation of our estimated delivery timelines by region.

India (Metro Cities) – 2–5 Business Days

For major metropolitan cities such as Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, and other Tier-1 cities, delivery typically takes between 2 to 5 business days after dispatch.

These cities benefit from:

Well-developed courier networks
Faster intercity logistics routes
Frequent air cargo connections
Efficient last-mile delivery systems

Most accreditation certificates and official documents reach metro locations quickly due to streamlined transportation hubs and daily courier operations.

India (Non-Metro & Remote Areas) – 4–8 Business Days

For Tier-2, Tier-3 cities, rural locations, and remote regions within India, delivery may take 4 to 8 business days.

Delivery timelines may extend slightly due to:

Limited direct air connectivity
Ground transportation dependency
Regional distribution centers
Local courier routing schedules

SDAB works with reliable domestic courier partners to ensure secure handling and consistent tracking across all Indian states and union territories.

Asia – 5–10 Business Days

For international shipments within Asia, including countries in South Asia, Southeast Asia, East Asia, and Central Asia, estimated delivery time ranges from 5 to 10 business days.

Transit time depends on:

Distance from India
Customs clearance processes
Import documentation requirements
Air freight availability

Countries with strong trade relations and efficient customs systems typically experience faster clearance times.

Europe – 7–12 Business Days

Deliveries to European countries generally take 7 to 12 business days.

European shipments may involve:

Export clearance from India
Import inspection at European customs
VAT or documentation verification
Local courier distribution

Major European cities often receive shipments more quickly compared to remote areas. Customs compliance plays a significant role in determining final delivery time.

USA & Canada – 7–14 Business Days

For shipments to North America, including the United States and Canada, delivery typically takes 7 to 14 business days.

Transit includes:

International air freight
Customs processing at entry ports
Security screening procedures
Domestic courier redistribution

Accreditation documents may be subject to standard customs documentation checks, which can influence overall transit duration.

Africa – 10–18 Business Days

Shipments to African countries generally require 10 to 18 business days.

Delivery timelines vary widely depending on:

Port accessibility
Customs efficiency
Regional logistics infrastructure
Geographic location of recipient

Certain regions may require additional transit time due to internal transportation networks or regulatory review procedures.

Middle East – 5–10 Business Days

For Middle Eastern countries, estimated delivery time is 5 to 10 business days.

The Middle East benefits from:

Strong air connectivity with India
Efficient customs systems in major hubs
Established trade corridors

Deliveries to business centers are typically completed faster than those to remote locations.

Australia – 8–14 Business Days

Shipments to Australia generally take 8 to 14 business days.

Transit factors include:

International air freight duration
Customs and biosecurity inspection procedures
Regional redistribution within Australia

Major metropolitan areas often experience quicker delivery compared to regional territories.

Important Notes on Delivery Timelines

All delivery timelines mentioned above are estimates, not guaranteed timeframes. Several external factors may influence final delivery dates, including:

Customs clearance delays
Public holidays in origin or destination country
Weather disruptions
Political or regulatory changes
Airline cargo scheduling issues
Force majeure events

Business days exclude weekends and official public holidays in both dispatch and destination countries.

Express Shipping Option

Where available, clients may request expedited or express courier service for urgent documentation. Express delivery reduces transit time but remains subject to customs clearance procedures and regional logistics limitations.

Additional charges may apply for express services.

Tracking & Communication

Once dispatched, SDAB provides:

Shipment tracking number
Courier partner details
Estimated delivery window

Clients are encouraged to monitor shipment progress through the courier’s official tracking portal.

Commitment to Reliable Delivery

Sanatan Dharma Accreditation Boards (SDAB) is committed to ensuring that accreditation certificates, official seals, training materials, and membership documentation are delivered securely and professionally.

While international logistics involve variables beyond direct control, SDAB partners with established courier networks to minimize delays and maintain high delivery standards worldwide.

6. Shipping Charges

6.1 Domestic Shipping Charges (India)

Standard Courier: Fixed rate based on weight
Express Delivery: Additional charges apply
Bulk Shipment: Calculated based on package size and weight

6.2 International Shipping Charges

International shipping charges are calculated based on:

Destination country
Package weight
Dimensions
Courier partner
Customs documentation requirements

Shipping charges will be communicated before dispatch.

6.3 Complimentary Shipping

Complimentary shipping may be offered:

For Premium Membership Organizations
For high-value accreditation packages
During promotional campaigns

7. Customs, Duties & Taxes

For international shipments:

Import duties, taxes, and customs charges are the responsibility of the recipient.
SDAB is not responsible for delays caused by customs clearance.
Clients must provide accurate tax identification details when required.

Failure to pay customs duties may result in shipment return or disposal as per local regulations.

8. Packaging Standards

At Sanatan Dharma Accreditation Boards (SDAB), packaging is treated as a critical component of service quality and document integrity. Since accreditation certificates, official seals, plaques, assessment materials, and confidential documents represent legal recognition and professional credibility, SDAB follows strict packaging standards to ensure safe and secure delivery worldwide.

Every shipment is prepared with precision, security, and durability in mind to prevent damage, tampering, or environmental exposure during transit.

1. Tamper-Evident Packaging

SDAB uses tamper-evident packaging solutions to protect the authenticity and integrity of official documents. This includes:

Security seals
Adhesive closures that display visible damage if opened
Serialized labels where required
Signature-required courier options

Tamper-evident packaging ensures that recipients can immediately identify whether a package has been opened or interfered with during transit. This is particularly important for accreditation certificates, authorization letters, identity cards, and regulatory documentation.

2. Moisture-Resistant Envelopes

To protect against environmental exposure, SDAB uses moisture-resistant and weatherproof envelopes for all document shipments.

These envelopes are designed to:

Protect against rain and humidity
Prevent water seepage
Maintain document quality during air or sea transit
Safeguard paper integrity in varying climate conditions

International shipments may pass through multiple handling points and climatic zones. Moisture-resistant packaging ensures that printed materials remain clean, legible, and undamaged upon arrival.

3. Hardboard Protection for Certificates

Accreditation certificates and recognition documents are often printed on premium-quality paper. To prevent bending, folding, or creasing, SDAB uses rigid hardboard inserts or document protectors inside each shipment.

Hardboard protection ensures:

Structural stability during handling
Resistance against pressure from stacked parcels
Preservation of document presentation quality
Professional appearance upon delivery

Certificates are placed flat between protective boards before being inserted into outer packaging to maintain their formal presentation standards.

4. Bubble Wrap for Plaques and Seals

For shipments that include accreditation plaques, recognition seals, stamps, or other rigid materials, SDAB uses high-density bubble wrap cushioning.

Bubble wrap packaging provides:

Shock absorption during transit
Protection against impact and vibration
Prevention of scratches or surface damage
Secure positioning inside shipping cartons

Fragile items are carefully wrapped and secured to minimize internal movement. When required, reinforced cartons are used for additional protection.

5. Sealed Confidential Packaging for Exam Materials

Examination papers, assessor evaluation forms, confidential audit reports, and sensitive documentation are shipped using sealed confidential packaging protocols.

These procedures include:

Double-layer sealed envelopes
Confidential marking labels
Restricted handling instructions
Signature verification upon delivery

Confidential shipments are prepared in compliance with examination security standards to maintain fairness, credibility, and data protection.

Quality Control & Transit Protection

Before dispatch, each package undergoes a final inspection to verify:

Correct document inclusion
Proper sealing
Accurate labeling
Adequate cushioning

All shipments are packed to prevent damage during transit and to uphold the professional reputation of SDAB and its accredited bodies.

Commitment to Safe Delivery

Sanatan Dharma Accreditation Boards (SDAB) recognizes that accreditation documents are more than paper—they represent trust, authority, and compliance. Through structured packaging standards, secure materials, and professional handling protocols, SDAB ensures that every shipment arrives safely, intact, and in pristine condition.

9. Tracking & Notification

After dispatch:

A tracking number will be shared via email.
Clients may track shipments directly on the courier’s website.
SMS notification may be provided where applicable.

If tracking details are not received within 5 business days of confirmation, clients should contact SDAB support.

10. Address Accuracy

Clients must ensure:

Complete and correct delivery address
Accurate postal code
Valid contact number
Authorized recipient name

SDAB is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

If a shipment is returned due to incorrect address:

Re-shipping charges will apply
Address verification may be required

11. Lost, Damaged, or Delayed Shipments

11.1 Lost Shipments

If a shipment is marked delivered but not received:

The client must notify SDAB within 5 business days
Investigation with courier partner will be initiated
Replacement may be issued after verification

11.2 Damaged Shipments

If received damaged:

Take photographs immediately
Notify SDAB within 48 hours
Retain original packaging

After review, SDAB may:

Reissue certificate
Replace damaged materials
Initiate insurance claim

11.3 Delayed Shipments

SDAB is not liable for delays caused by:

Natural disasters
Political disruptions
Customs clearance delays
Courier operational issues
Force majeure events

12. Confidential & Secure Documents

Certain materials, such as:

Examination papers
Confidential audit reports
Assessor evaluation records

Are shipped under strict confidentiality protocols including:

Sealed packaging
Signature-required delivery
Restricted handling procedures

13. Digital Delivery Alternative

Where possible, SDAB may offer:

Digitally signed certificates
E-certificates
Secure PDF accreditation letters

Digital copies may be issued prior to physical shipment to avoid delays.

14. Bulk & Corporate Dispatch Policy

For organizations requiring:

Multiple certificates
Multi-location dispatch
International branch shipping

SDAB may:

Consolidate shipments
Arrange freight forwarding
Provide bulk tracking documentation

Special logistics coordination may be required for large orders.

15. Returned Shipments

Shipments may be returned due to:

Incorrect address
Refusal to accept
Customs non-clearance
Expired holding period

In such cases:

Re-shipping fees apply
Storage charges (if any) may apply
Refunds do not include shipping charges

16. Change of Shipping Address

Address changes must be communicated:

Before dispatch
In writing via official email

Once dispatched, address modification may not be possible.

17. International Compliance

SDAB complies with:

International courier regulations
Export documentation standards
Trade compliance requirements

Clients must ensure that accreditation documents are legally permissible in their jurisdiction.

18. Insurance Coverage

High-value shipments may include:

Transit insurance
Courier liability coverage

If insurance is requested by the client, additional charges may apply.

19. Environmental Responsibility

SDAB promotes environmentally responsible shipping by:

Using recyclable packaging
Minimizing plastic usage
Encouraging digital documentation
Consolidating shipments

20. Shipping Policy Updates

Sanatan Dharma Accreditation Boards reserves the right to modify this Shipping Policy at any time.

Updated versions will be:

Published on official website
Effective immediately upon publication

Clients are encouraged to review the policy periodically.

21. Contact Information

For shipping-related inquiries:

Sanatan Dharma Accreditation Boards (SDAB)
Customer Support & Logistics Department
Email: support@sdab.org
Phone: +91-XXXXXXXXXX
Website: www.sdab.org

22. Legal Disclaimer

This Shipping Policy is governed by applicable laws and regulations in the jurisdiction where SDAB operates. Any disputes arising from shipping services shall be subject to legal proceedings under the appropriate legal authority.

23. Conclusion

At Sanatan Dharma Accreditation Boards (SDAB), we understand that timely and secure delivery of accreditation documents, certificates, and recognition materials is critical for our clients’ operational credibility and compliance requirements.

Our shipping procedures are structured to ensure:

Accuracy
Transparency
Security
Reliability
International compliance

By maintaining clear communication, secure packaging, and professional logistics partnerships, SDAB ensures that every certificate and accreditation document reaches its destination safely and efficiently.

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